Call Stream AI
The Guest Experience AI Platform
Every Guest. Every Channel. Every Vertical. Never Missed.
Our Heritage

Built by Operators Who Lived It

Call Stream AI didn't start in a lab. It was built by people who ran guest communication at scale for decades.

BPO
Est.
1993
BPO Founded
Lucy
AI
2020
Lucy AI Launch
CSAI
Live
2024
Call Stream AI
Why Us

Why Call Stream AI

30+ Years of Operational Expertise
We built and ran high-volume communication centers across hospitality for decades. We understand your business because we lived it.
Enterprise AI Platform
Powered by Anthropic, OpenAI, and Google with a custom RAG system built per property — your venue's knowledge, policies, and brand voice embedded directly into the AI layer.
Custom AI Per Business
Your brand voice, your workflows, your policies. No generic scripts — AI trained specifically on your operation.
Connects to Your Stack
PMS, POS, booking platforms, dispatch tools, CRM — we integrate into your existing systems, not the other way around.
Guests
Calls · Texts · Chat
Call Stream AI
Anthropic OpenAI Google RAG
Venue Systems
PMS Resy/OT CRM
Outcomes
Bookings · Revenue
↻ Closed Loop Guest Experience
The Reality

What's Costing You Right Now

60%
of guest contacts go unanswered or result in a poor experience — costing you bookings, revenue, and loyalty every single day
* Source: Hospitalitynet Industry Research
1
Inquiries Drop. Customers Walk.
Your team can't be everywhere at once. After-hours calls, peak-hour overflow, and multi-channel inquiries go unanswered — and those customers go elsewhere.
2
Operations Stay Disconnected
Requests get lost between teams, venues, and systems. No unified communication layer means drops, delays, and frustrated guests across every touchpoint.
3
Your Team Is Stretched Thin
Staff spend hours on repetitive calls and manual follow-ups that AI can handle instantly — pulling your best people away from delivering great experiences.
Who We Serve

Built for the Full Guest Economy

Any business where the guest experience drives revenue — we're already there.

🏨
Hotels & Resorts
Front office, F&B, spa, housekeeping, sales & events — unified under one AI communication layer
🍽️
Restaurants & Dining
Reservations, waitlist, takeout, event bookings, loyalty — handled by AI around the clock
🎡
Attractions & Venues
Ticketing inquiries, group bookings, event coordination, and guest experience automation
🚗
Rideshare & Transportation
Ride scheduling, dispatch updates, driver coordination, customer support, and booking confirmations
✈️
Travel & Tourism
Tour operators, travel agencies, and destination experiences — inquiry handling and booking at scale
🎰
Casinos & Gaming
Guest services, loyalty programs, reservations, and high-volume player communication 24/7
🏠
Short-Term Rentals
Vacation rentals and serviced apartments — check-in support, guest messaging, and issue resolution
🏟️
Stadiums & Events
Large-scale guest communication, ticketing support, and event coordination at volume
In Action

See It Work For Your Business

Select your vertical to see exactly how Call Stream AI shows up for you

📞
24/7 Front Desk Coverage
AI handles all inbound calls after hours and during peak periods — room requests, check-in info, amenity questions — in your brand voice
🛎️
Automated Dispatch
Guest requests routed instantly to housekeeping, maintenance, or F&B — real-time alerts via your existing tools (Teams, Slack, SMS)
💆
Spa & Dining Reservations
AI books spa appointments, restaurant reservations, and cabana rentals across voice, text, and web chat — no staff required
💰
Pre-Arrival Upsell
Automated sequences offer room upgrades, dining packages, and experiences between booking and arrival — incremental revenue on autopilot
📅
Sales & Events Intake
Meeting and event inquiries captured, qualified, and routed to your sales team with full context — no leads lost to voicemail
⭐
Post-Stay Recovery
AI follows up after checkout, resolves lingering issues, and prompts positive reviews — protecting and growing your online reputation
📞
Reservation Handling
AI answers every call, books reservations, manages cancellations, and handles modifications — across phone, SMS, and web — even at 2am
📋
Waitlist Management
Automated waitlist notifications, table-ready alerts, and ETA updates sent directly to guests — reducing no-shows and walkouts
🥡
Takeout & Delivery Orders
AI handles order intake, confirms details, and sends pickup notifications — reducing phone congestion during rush hours
🎉
Private Events & Groups
Event inquiry capture, menu and pricing FAQs, and lead qualification routed to your events team with full conversation context
💬
Guest Loyalty Follow-Up
Post-visit outreach, birthday/anniversary automations, and personalized return visit offers — all handled by AI without manual effort
⭐
Review & Feedback
Proactive review requests sent post-visit, with negative feedback captured privately before it hits Google or Yelp
🎟️
Ticketing Inquiries
AI handles high-volume questions on pricing, availability, accessibility, parking, and policies — instantly, across every channel
📅
Group & Event Bookings
Group sales inquiries captured, packages explained, and qualified leads routed to your sales team with full context
📢
Real-Time Guest Updates
Automated broadcast messaging for schedule changes, weather holds, and event reminders pushed via SMS and email
🍔
F&B & Experience Upsell
Pre-visit offers for VIP packages, F&B bundles, and add-ons sent automatically between purchase and event day
🔄
Post-Event Follow-Up
Automated satisfaction surveys, review prompts, and loyalty offers sent after every event — at scale, without staff effort
🏢
Corporate Event Coordination
Meeting room inquiries, AV and catering requests, and attendee communications managed end-to-end by AI
📍
Ride Scheduling
AI handles inbound booking calls and texts — confirming pickups, destinations, and special requirements without a live dispatcher
🔔
Dispatch & Status Updates
Automated rider notifications for driver ETA, arrival alerts, and trip confirmations sent via SMS and voice
🤝
Driver Coordination
AI-powered driver communication for dispatch, schedule changes, and route updates — reducing coordinator workload
📞
Customer Support
Lost items, billing questions, complaint triage, and account inquiries handled by AI before escalating to a live agent
🏨
Hotel & Venue Partnerships
Seamless guest transfer coordination with hotel concierge teams, event venues, and airports — fully automated handoffs
⭐
Post-Ride Outreach
Automated rating requests, loyalty offers, and re-engagement campaigns triggered after every completed ride
🌐
Inquiry Handling at Scale
AI responds to every inbound inquiry — availability, pricing, itinerary questions, and package details — instantly, 24/7
📋
Booking Automation
Tour reservations, activity bookings, and package confirmations handled across voice, text, and web chat without staff involvement
✉️
Pre-Trip Communication
Automated itinerary reminders, document checklists, and upsell opportunities sent between booking and departure
🆘
In-Trip Support
24/7 AI availability for traveler questions, itinerary changes, and issue escalation — even when your team is offline
🔁
Post-Trip Follow-Up
Review requests, loyalty incentives, and next-trip offers sent automatically after every tour or experience
🤝
Partner Coordination
AI manages vendor, hotel, and activity partner communication — confirmations, changes, and updates without manual back-and-forth
🔑
Check-In Support
AI guides guests through self-check-in — keypad codes, parking instructions, WiFi, and property FAQs — via SMS or WhatsApp
📞
24/7 Guest Messaging
Maintenance requests, noise questions, supply needs, and general inquiries handled by AI around the clock
🧹
Housekeeping Dispatch
AI coordinates cleaning and turnover schedules, alerts cleaning teams on early/late checkouts, and confirms readiness
💬
Booking Inquiries
Availability questions, pricing, pet policies, and special request intake handled automatically before routing to your team
🛡️
Issue Resolution
AI triages maintenance issues, sends vendor alerts, and keeps guests updated — resolving problems before they become bad reviews
⭐
Post-Stay Reviews
Automated review prompts and satisfaction follow-ups sent after checkout — driving Airbnb, VRBO, and Google ratings up
The Difference

Before & After Call Stream AI

What changes from day one — regardless of your vertical

Before
❌Calls go unanswered after hours — guests don't wait, they go elsewhere
❌Booking requests sit in inboxes until someone gets to them
❌Staff spend hours on repetitive questions every shift
❌Departments, teams, and systems are siloed — no unified guest view
❌Upsell and follow-up opportunities missed at every stage
❌Guest complaints escalate because no one followed up in time
After Call Stream AI
✅Every call, text, and chat handled 24/7 — in your brand's voice, instantly
✅Bookings and reservations confirmed automatically across all channels
✅Staff freed from repetitive tasks to focus on high-value moments
✅One AI layer connecting every team, department, and venue
✅Automated upsell sequences driving incremental revenue on autopilot
✅Real-time issue alerts dispatched before guests ever escalate
How It Works

We don't just answer calls.
We run the guest experience.

1
Engage
Every inbound and outbound guest interaction is captured, understood, and handled — 24/7 across voice, text, chat, email, and more. In your brand voice.
2
Orchestrate
AI routes and executes across your existing systems — booking platforms, PMS, POS, dispatch tools, CRM — in real time with no manual handoffs.
3
Convert
Reservations booked, experiences upsold, complaints resolved — measurable revenue outcomes and guest satisfaction from every single conversation.
Platform

One Platform. Two Powerful AI Engines.

Call Stream AI is a communication AI platform — handling every conversation your guests initiate, and every conversation you need to start.

Inbound AI
Every call, text, chat, email, and message your guests send — answered instantly, intelligently, 24/7 in your brand's voice. No hold times. No missed contacts. No dropped revenue.
What It Handles
Reservations & Bookings
Guest Requests & Service Recovery
FAQs, Hours & Property Info
Complaints & Escalation Routing
Sales & Event Inquiry Intake
Channels
Voice SMS Email WhatsApp Web Chat
Outbound AI
Proactive conversations your business initiates — before, during, and after every guest interaction. Upsell, retain, recover, and re-engage on autopilot, at scale, without adding headcount.
What It Handles
Pre-Arrival Upsell & Upgrade Offers
Booking Confirmations & Reminders
Post-Stay Review & Feedback Requests
Loyalty & Re-Engagement Campaigns
Dispatch Alerts & Operational Notifications
Channels
Voice SMS Email WhatsApp Web Chat
Proven Results

What You Can Expect

Measurable outcomes across every guest interaction and every vertical

67%
Booking Conversion Rate
AI-handled interactions converting to confirmed bookings, reservations, and purchases across all verticals
76%
Fully AI-Resolved
Guest interactions handled end-to-end by AI — your team steps in only for the moments that truly need a human touch
24/7
Always-On Coverage
Zero after-hours gaps, zero missed calls, zero lost customers due to unavailable staff — from day one
↑ Rev
More Revenue
Upsell automation, booking recovery, and follow-up sequences convert conversations you were previously losing
↓ Cost
Lower Operational Load
Fewer repetitive tasks for staff, faster response times, and lower per-interaction cost across every team
★ NPS
Happier Guests
Instant responses, consistent service, and proactive follow-up drive measurable improvements in satisfaction and reviews
Trusted By

Deployed at Leading Properties

Join the hospitality leaders already transforming their guest experience

🌊
1 Hotels
Luxury Lifestyle Brand
Full-property AI communication across guest services, spa, and F&B at South Beach
✨
Fontainebleau Miami Beach
Iconic Resort
Comprehensive AI deployment across all major departments and guest touchpoints
🏨
JW Marriott
Luxury Hotel Brand
AI-powered guest communication aligned with Marriott brand standards and service expectations
🏢
Barrington Group
Hospitality Management Group
Multi-property portfolio deployment delivering consistent AI guest experiences across venues
🏘️
ERES Companies
Real Estate & Hospitality
AI communication supporting hospitality and residential guest service operations
🚀
You Could Be Next
Your Business Here
Across hotels, restaurants, venues, rideshare, travel, and more — we're ready to deploy
Implementation

Custom Built for Your Property

Every deployment is purpose-built for your brand, your systems, and your operation — by our team, not yours.

Phase 1 — AI Goes Live

No call trees. No IVRs. Your AI is live — handling real guest conversations across your first channel, learning your operation, and building the data foundation for everything that comes next.

⏱ Typically live within first few weeks of kickoff
Phase 2 — Deep Integration & Expansion

Once the AI knows your business, we integrate deeper — PMS, booking engines, F&B platforms, spa schedulers, dispatch tools. Every department connected, every workflow automated.

⏱ Scales with your property's complexity and scope
1
Pre-Implementation
Discovery & Departmental Sessions
We map every workflow, script, escalation path, and integration point before any AI is built.
2
Build Phase
Custom AI & Integration Development
Your knowledge base, brand voice, and policies built in. PMS, CRM, and telephony integrated and tested.
3
QA & Training
Testing, Refinement & Team Onboarding
Stress-tested on real scenarios. Your team trained on dashboards and escalation flows.
4
Ongoing
Phased Expansion & Optimization
New departments and channels added in phases. Dedicated success support and continuous AI refinement.
Your Team

The People Behind Your Platform

Operators and technologists who understand your world from the inside

Nick Lawrenson
Nick Lawrenson
CEO
Guest communication veteran since 1996. Scaled BPO operations across three call centers in Florida, Guatemala, and Colombia. Built Call Stream AI to solve the exact problems he experienced firsthand running guest communications at scale.
Vince Lamartina
Vince Lamartina
COO
MPA from the University of Baltimore. 11 years of BPO and operations experience. Leads client implementation and operational excellence — your dedicated point of contact from onboarding through go-live and beyond.
NM
Nelson Mesias
CTO
Founder of SteamOps and Unlok.Me. Former Chief of Staff at Allied Global. Ensures your platform runs on best-in-class AI infrastructure — scalable, reliable, and always improving behind the scenes.

"Every unanswered call, missed booking, and unresolved guest issue is revenue and loyalty you'll never get back. Call Stream AI makes sure that never happens again."

Call Stream AI