The #1 Hospitality AI & Voice AI Platform
Revolutionizing Guest Communication
Across Hospitality
Voice · Text · Email · Chat · WhatsApp — fully automated or AI-assisted, light integration or fully connected. Built for every hospitality vertical.
Voice AI
Text AI
Email AI
AI Chat
WhatsApp AI
The Problem
Your guests are reaching out.
Are you there?
60%
Missed Contacts
of hospitality guest contacts go unanswered or result in a poor service experience — every one a lost revenue opportunity
Siloed Operations
Guest requests get lost between departments with no unified communication layer connecting the full experience
Missed Revenue
Every unanswered call, missed reservation, and unbooked experience compounds into significant lost revenue across your venue
Bottom Line
Hospitality businesses lose bookings, revenue, and guest loyalty every day because their communication can't keep up — staffing gaps, siloed systems, and no AI layer to bridge them.
Our Solution
We don't just answer calls.
We run the guest experience.
1
Engage
Every inbound and outbound guest interaction captured, understood, and handled — 24/7 across all channels
2
Orchestrate
AI routes and executes across PMS, booking engines, F&B platforms, spa schedulers, and staff dispatch in real time
3
Convert
Reservations booked, experiences upsold, complaints resolved — measurable revenue from every conversation
Automation
AI Assisted — your team stays in control, AI handles the load. Or go Fully Automated — AI runs it end-to-end.
Integration
Deploy in days with Light Integration, or connect deeply to every system with Full Integration. You choose the pace.
The Full Platform
Both Sides of Your Business.
One Platform.
Front of House AI
Guest Communication
Handles every inbound and outbound guest interaction across every channel — so no contact goes unanswered and no revenue is left on the table.
- Voice · Text · Email · Chat · WhatsApp — all 5 channels
- Reservations, upsells, dispatch, complaints resolved 24/7
- 78% first-call resolution · answers in under 500ms
- Deployed across 12 hospitality verticals
Faces outward — serves your guests
Back of House AI
Operational Intelligence
Lives inside Teams and Slack — giving your staff instant, accurate answers to operational questions so they move faster and stay aligned.
- Embedded directly in Microsoft Teams & Slack
- Instant answers from your operational knowledge base
- Keeps departments aligned without extra meetings or emails
- Same AI infrastructure, powering your team from the inside
Faces inward — serves your team
The Difference
Most AI tools pick a side. Call Stream AI powers both — the guest experience your guests see, and the operational intelligence your team relies on to deliver it.
Who We Serve
The Full Guest Economy — 12 Verticals
One platform. Every vertical where guest experience drives revenue.
Hotels & Resorts
Full-service, boutique, and luxury properties
Restaurants & Dining
Reservations, orders, waitlist & loyalty
Travel & Tourism
Tour operators, agencies & destinations
Casinos & Gaming
Guest services & high-volume player communication
Attractions & Venues
Theme parks, museums & entertainment venues
Stadiums & Events
Large-scale venues, arenas & convention centers
Short-Term Rentals
Vacation rentals & serviced apartments
Rideshare & Transport
Ride scheduling, dispatch & driver coordination
Spas & Wellness
Spa bookings, treatments & wellness scheduling
Golf & Country Clubs
Tee times, events & member communication
Corporate Hospitality
Managed services & executive guest programs
Luxury & Fine Dining
Michelin-rated & Forbes Five-Star properties
Platform
Built to Meet You Where You Are
Deploy light and fast, or go deep and fully automated. The platform scales on your timeline.
Automation Levels
Level 1
AI Assisted
AI suggests responses — your team reviews and sends. Best for teams that want control with efficiency. Perfect starting point.
Level 2
Fully Automated
AI handles conversations and actions end-to-end with no human needed. Best for teams ready for full automation.
Integration Levels
Tier 1
Light Integration
AI operates with basic systems — CRM, notifications, simple actions. Low setup effort, fast deployment, immediate impact.
Tier 2
Fully Integrated
Deep connections to CRM, scheduling, billing, and APIs. Full workflow automation and complex action capabilities.
Channels & Capabilities
Every Channel. Every Capability.
Some channels are automation-first. Others flex between assisted and autonomous. Intentionally designed, not one-size-fits-all.
| Channel | Inbound | Outbound | AI Assisted | Fully Automated | Light Integration | Fully Integrated | Front of House | Back of House |
|---|---|---|---|---|---|---|---|---|
| Voice AI | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Text AI (SMS) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| Email AI | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| AI Chat (Web/App) | ✓ | Trigger-based | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| WhatsApp AI | ✓ | ✓ | — | ✓ | ✓ | ✓ | ✓ | — |
"Voice, Text, and Email flex between AI Assisted and Fully Automated. Chat and WhatsApp are automation-first — designed to run fully on their own."
Chat + WhatsApp = automation-first channels
Voice + Text + Email = flexible, assist or automate
Start light, integrate deeper as you grow
Why Call Stream AI
Built Different.
Not Just Another AI Tool.
Native Hospitality Integrations
Deep connections to Oracle Opera, Infor, Agilysys, Resy, OpenTable, HotSOS, spa schedulers, and 17+ platforms — purpose-built for hospitality. Plus 3,000+ apps via Pipedream MCP.
Cascading LLM Infrastructure
Powered by Anthropic, OpenAI, and Google Gemini — routing every function call to the best model in real time. 99.7% uptime. Answers in under 500ms.
Custom RAG per Venue
Every venue gets its own AI knowledge base — brand voice, menus, policies, hours, seasonal promotions. Your AI sounds like you, not a bot. 40+ languages.
30+ Years BPO & Hospitality Expertise
We've run high-volume communication centers for decades. We didn't guess what hospitality needs — we built it from experience. 5M+ guest interactions processed.
Guests
Voice · Text · Chat
Call Stream AI
AnthropicOpenAIGeminiRAG
Venue Systems
OperaResyHotSOS
Outcomes
Bookings · Revenue
↻ Closed Loop
Results
Real Numbers.
Real Outcomes.
78%
First-Call Resolution
Guest issues fully resolved on the first interaction — no callbacks, no escalations needed
67%
Booking Conversion
AI-handled interactions converting to confirmed reservations and amenity bookings
100%
Calls Answered
Every inbound call picked up — zero missed contacts, zero after-hours gaps, 24/7
<500ms
Avg Answer Time
99.7%
Uptime SLA
40+
Languages
5M+
Guest Interactions
Traction & Credentials
Deployed With Award-Winning Leaders
The only AI approved for Michelin-rated, Forbes Five-Star, and Condé Nast award-winning properties worldwide
Luxury Lifestyle
1 HotelsIconic Resort
Fontainebleau Miami BeachLuxury Hotel Brand
JW MarriottHospitality Group
Barrington GroupReal Estate & Hospitality
ERES CompaniesMichelin Star
Restaurants
Michelin Key
Hotels
Forbes
Five-Star
Condé Nast
Traveler
World Travel
Awards
Five Star
Diamond Award
5+
Enterprise Deployments
Active and in implementation across multiple hospitality verticals
5M+
Guest Interactions
Processed across voice, SMS, webchat, and WhatsApp with 99.7% uptime
3,000+
Integrations
17+ native hospitality platforms plus 3,000+ apps via Pipedream MCP
How We Work With You
A Platform Built to Grow With You
Start Where You Are
- Deploy in days with Light Integration — no heavy IT lift
- Choose AI Assisted to keep your team in the loop
- Go live on the channels that matter most first
Scale When Ready
- Upgrade to Fully Automated as confidence grows
- Add Full Integration to unlock deep workflow automation
- Expand from one department to property-wide to portfolio-wide
What You Get From Day One
- Custom RAG knowledge base built for your venue
- Brand voice and tone configured to your standards
- All 5 channels available from the start
- Dedicated implementation and onboarding support
Our Promise
Every guest interaction handled the way you'd handle it yourself — just faster, smarter, and around the clock.
Let's Get Started
Your guests are reaching out
right now. Are you ready?
Call Stream AI takes your guest communication from reactive and understaffed to proactive, intelligent, and always-on — across every channel, every department, every venue.
78%
FCR Rate
24/7
Coverage
5
Channels
Days
To Deploy
99.7%
Uptime